Guiding Principles

May 30, 2008 | by admin |

Our staff has seen more than a few battles between pro-growth and anti-growth advocates and more than a few planners who have lost the passion for building livable communities. We have, therefore, established a few principles that guide us in serving our customers.

Economic growth and environmental stewardship are not mutually exclusive

We believe that, in many cases, environmental constraints can be turned into project amenities, resulting in a better project for the community and/or increased profits for our clients.

Customer service is primary

We do not “boilerplate” anything or use a “cut and paste” method of document preparation. Projects and clients are unique and the service we give should be unique as well. For new developers or those unaccustomed to the risks involved with land development, the amount of money involved can be a bit scary. We will take the time necessary to answer all of our customer’s questions and make sure that they understand the land development and planning process.

Similarly, communities are unique. Our approach to communitywide projects will reflect the fact that participants will have expectations regarding outcomes that may or may not be appreciated by the other participants. We will take care that all parties feel that their concerns are understood and acknowledged and that their participation is valued.

Planning is a political process

The principle on which our government was established causes us to believe that there are no enemies, just participants with differing perspectives. While these perspectives cannot always be reconciled, at the very least, outcomes should be legitimized by the belief that the decisions reached are in the best interests of the community.

Professional development is essential for us to do our job competently

We are committed to maintain and extend our skills through coursework, seminars, workshops, and conference attendance. In addition, professional development through research and the sharing of our findings is an essential method by which we improve our competence and serve our clients better.

Ethical behavior is mandatory

In all professional and personal matters, ethical behavior is required of those we employ in those with whom we collaborate.

Imperfection dominates human performance

While we must strive for perfection, we recognize that perfection is difficult to attain. For this reason, the preceding principles are intended to “guide” our actions. Our human limitations will necessarily mean that we understand that we will fall short of theses standards. All we can promise to do — all we will promise to do — is strive to apply these principles consistently and, hopefully — successfully.